Spoil Yourself @ West Side Vacation House
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Great Conveniences

. True New York Life

More Space & Privacy


Higher Value & Better Price


Cleanness


Beat Hotels

 

 



 FREQUENTLY ASKED QUESTIONS



 Q. Are you a hotel?

 A. No, our properties are fully furnished rental apartments.

 Q. What are the advantages of staying with West Side Vacation House
 rather than a hotel or a regular apartment sublet?


 A. There are cost advantages with staying in our units. On average our rates are
 40% to 60% less than up-scaled hotels. Staying with us, there is no long-term
 lease hassles. Apartments, fully furnished with tasteful decors, provide you with
 more space and privacy than hotel rooms, and a more "at Home" atmosphere for
 cooking or entertaining than regular sublets.

 Q. Is there tax on furnished apartments?

 A. Stays are subject to applicable state and city lodging tax.

 Q. How are the apartments equipped?

 A. Please see the description on each apartment webpage.

 Q. Is there housekeeping service?

 A. One-time check-out room cleaning. No daily housekeeping. Should you wish to
 have additional housekeeping service during your stay, please contact our
 representative for detail fee schedule.

 Q. Are towels provided?

 A. Yes, we always provide one towel for every tenant during the whole stay. We
 highly suggest tenants to bring their extra towels if daily towel replacement is
 needed. Upon request, additional towel/linen replacement may be provided at $10
 each.

 Q. Groceries & Necessities

 A. Groceries and necessities are not provided in the rental apartments. Delis and
 supermarkets can be easily found right downstairs within 1~2 blocks from all our
 apartments for tenants' daily needs and convenience.

 Q. Can we take a look at the furnished apartment before booking it?

 A. In order to maintain living quality and privacy for the current tenants and
 neighbors in building, since January 2012 we no longer show apartments prior to
 arranged check-ins. Actual pictures and specific description of each property are
 listed on website for a virtual tour in our featured apartments.

 Q. Are pets or smoking allowed?

 A. No, in order to keep a clean environment and the living quality, West Side
 Vacation House has the rules of non-smoking and no pets for most customers
 privilege. Smoking violations will cause additional cleaning at tenants' cost of
 $100~$250.

 
Q. What about more people staying?

 A. Facilities are prepared best for two tenants. We are flexible with the number of
 people. Additional charge of $10~$20/night per extra person more than two. Should
 two tenants need to sleep separately, an extra bedding/futon mattress can be
 provided for $10~$20/night.

 Q. How do I get the keys to the apartment?

 A. Keys will be handed to you in person by our representative or apartment owner
 at check-in.

 Q. What if I lost the keys?

 A. A replacement fee of $100~$150 will be charged in the case of lost keys.

 Q. What is the move-in and move-out time?

 A. Check-in: after 3:00pm; Check-out: before 11:00am
 Early check-in / late check-out fee of $35 for the arrangement of special
 housekeeping time. The check-out time can never be later than 2:30pm. If you
 need to make the special arrangements, please email our representative at least
 two days prior to check-in.

 Q. Lost and found?

 A. We are not responsible for any personal belongs left in the apartment. Should
 the cleaning team find any items left behind after check-out, shipping service can
 be arranged upon request with service fee $35~$60 plus shipping cost.

 Q. How may I pay for my reservation?

 A. Through SQUARE online payment platform: All major credit cards are accepted.

 

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